Standard Shipping & Handling Charges

Our Shipping and Handling Policies

Our aim is to process all orders within 24 to 48 hours and contact you If there are delays we give you the option to
wait for the item, make a substitution, or have us issue a refund.

We use mainly use UPS, however also have an UPS/USPS shipping option. Both services are trackable. The rest of this
page is about timing to various destinations via various methods.

How To Track Your Package

We sent an email to you with a tracking number. You may use it at the links below

UPS Tracking

UPS Customer Service

USPS (US Mail) Tracking

USPS (US Mail) Customer Service

If your tracking number does not work, or if you cannot find it, please call us at 1-877-330-2190 and our shipping department
will gladly step in to help. Once they solve the issue with the carrier, we’ll call or write you back with the resolution. We're
available between 9:00 and 5:00 daily, except for Thanksgiving and Christmas.

Shipping & Handling Charges UPS Ground Within Contiguous United States, No Limit

Free shipping, no minimum order amount required when shipping to an address within the contiguous United States( lower 48
only)  via regular ground service (4-10 day service)

Free Shipping US Military Post: Please call us at: (877) 330-2190 

Shipping  via USPS (6-11 days) Orders confirmed by 10:00 AM pacific time Tuesdays and Thursdays are delivered same day
to our local post office.

Holiday Schedule For The United States

The last day to place orders for Thanksgiving 2018: For Thanksgiving cut off date guidance please see Disclaimer below.

Place East Coast orders by 12 Noon PST on November 14th (one day earlier if sent to a remote area)   
Place West Coast orders by 12 Noon PST on November 19th (one day earlier if sent to a remote area) 

The last day to place orders for Christmas 2018: For Christmas cut off date guidance please see Disclaimer below. 

Place East Coast orders by 12 Noon PST December 17th (one day earlier if sent to a remote area)  
Place West Coast orders by 12 Noon PST December 19th (one day earlier if sent to a remote area)  

Alaska & Hawaii Deliveries: For shipping to these destinations we use these options quoted at checkout:

Unfortunately, free shipping is not available ourside the 48 states


           UPS/USPS:  Parcel Select Surepost (8-11 days)
           UPS:  UPS Ground (7-10 days )
           UPS 2nd Day AIR (2nd – 3rd day morning or noon)
           UPS Next Day Air (1-2 days, Next business day afternoon delivery)

Special Shipping Situations

Lucero products are approved for transport to locations below.  Free shipping is not available to these locations below:

International Deliveries:

If you’d like to ship to an International destination, please call us Monday - Friday from 9:00 am to 2:00 pm when our shipping
manager is available to make a quotation. When you call, please let us know

1) What you’d like to have sent,
2) The full address for the destination,
3) The service level you require based on the shipping options list below.

We'll calculate the package’s dimension and weight and ensure we capture fees and any overseas duties and/or taxes based
on your destination and service level of choice. As with all orders, we process your request within two business days of
receipt, and actual transit time is reliant upon current UPS traffic volume and weather conditions.

Shipping Options: For International Shipping we use these UPS options:

UPS Worldwide Expedited (3 to 6 days, delivery by end of day)
UPS Worldwide Saver (2 to 3 business days, by end of day)
UPS Worldwide Express ( 2-4 business days, typically by 10:30 a.m. or 12:00 noon)
UPS Worldwide Express Plus (2-5 business days, delivery by end of day)

 Disclaimer

We do our best to ensure that orders placed with us depart our Corning, California Olive Mill per UPS’s recommended
shipping guidelines, however we have no control of any potential UPS backlog do to volume, weather, or other
possible disruptions once those packages leave our facility. Here are the most recent service updates from the UPS website.
We include the UPS tracking number in the email confirmation we send to you for your convenience, and have staff on hand
to help answer questions or troubleshoot problems.

Shipping map

 

shipping map

This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for
packages shipped between a specific origin and destination worldwide click this link:  UPS Calcuate Time and Cost

We choose our packaging materials with care.

It is important to us that your package arrives safely and at the lowest cost. We use 100% unbleached and recycled fiber
goods with a high percentage of postconsumer content-paper made from responsible sources. Our materials are reuseable
and biodegradable.

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